Troubleshooting

If you encounter problems with installing or using SW-Lookup®, be sure to first read this page and look for a solution. It is also a good idea to control the correct dispatcher address and port, and to restart the connection from the SW-Lookup® configuration menu. And, be sure that the image you are using has been opened as an open or startup image in order to initialize the search database.

When starting the newly built open_swl.mi, there is no menu entry for the configuration in the "system/configuration" menu.

Possibly, the ACE is in an alternative which has not yet been merged with the top alternative where you started the install_ace.magik file.

To fix this, go to the ACE menu, choose "Versions" and do a merge. Then restart the graphics system by pressing "select".

If this doesn't help, you have probably updated another ACE during installation. Then you can either add the menu entry manually, or run the file install_ace.magik on the current ACE.

When I open the SW-Lookup® configuration menu, there is a traceback indicating that the sepia view has a problem?

Possibly something has gone wrong with system installation. If the image you are using has been opened as an open or startup image, you should do the following:

• Open the image open_swl.mi
• Load the file "system_install.magik" by entering:load_file("<ihr-swlookup-verzeichnis>/system_install.magik")
• Save the image with save_image() or gis_save_image() and re-open it again.

When the dispatcher starts up, the first request leads to an error like "unexpected answer: http/1.1..." in the browser. Subsequent request are ok. What happened?

Possibly, some of the expected templates could not be found. If all templates are ok, the prompt shows loading the MIME types on initialisation of the PeerServer. This looks like this:

...			
get_mime_types: rcmd=HTTP/1.1, rargs=200 OK, rmime=text/text, rtext=equality_hash_table.new_with( "jpeg", "image/jpeg", "pdf", "text/pdf", "gif", "image/gif", "txt", "text/plain", "svg", "image/svg+xml", "html", "text/html", "css", "text/css", "htm", "text/html", "jpg", "image/jpeg", "png", "image/x-png", "jpe", "image/jpeg", "text", "text/plain" )
Mime Types read from dispatcher: 
equality_hash_table:
"jpg" 	"image/jpeg" 
"png" 	"image/x-png" 
"jpe" 	"image/jpeg" 
"htm" 	"text/html" 
"jpeg" 	"image/jpeg" 
"text" 	"text/plain" 
"txt" 	"text/plain" 
"html" 	"text/html" 
"pdf" 	"text/pdf" 
"svg" 	"image/svg+xml" 
"css" 	"text/css" 
"gif" 	"image/gif" 

The MIME types depend on the dispatcher configuration (swldispatcher.mim) and might differ in your installation. But if these lines do not show up at all, your templates directory seems to lack some templates. Send us an email, we will help you.